Terms & Conditions

Introduction

These Terms & Conditions apply to the Airatech website, products, services, demonstrations, consultations, AI-powered solutions, automation workflows and related services provided by Creative Site Digital Solution under the Airatech brand.

Where a separate written proposal, quotation, service agreement or order form has been accepted by a client, those specific terms will apply together with these Terms & Conditions.

Our Services

Airatech provides AI-powered and automation-related business solutions that may include:

• AI marketing and content automation.
• AI website chatbot implementation.
• Customer enquiry automation.
• Lead capture and qualification workflows.
• Google Sheets, CRM or database integrations.
• Email marketing and follow-up automation.
• WordPress publishing workflows.
• Social media content workflows.
• Business process automation.
• AI agents and related AI workforce solutions.
• Custom integrations where technically feasible.

The exact features, limits, integrations and deliverables provided to a client depend on the package, quotation, proposal or scope of work agreed between both parties.

Artificial Intelligence Services

Airatech services may use artificial intelligence, large language models, AI agents, machine learning, automated decision-support systems and third-party AI technologies.

AI-generated responses and outputs may occasionally contain inaccuracies, incomplete information or unexpected results.

Airatech does not represent AI-generated content as professional legal, medical, financial, accounting or other regulated professional advice.

Where Airatech solutions are used in regulated industries, the client remains responsible for ensuring that the use of the system complies with applicable professional, industry and regulatory requirements.

Client Responsibilities

Clients are responsible for providing accurate and appropriate information required to configure and operate the agreed Airatech solution.

This may include:

• Business information.
• Products and services.
• Pricing information.
• FAQs and approved responses.
• Brand guidelines.
• Marketing information.
• Website access.
• Platform permissions.
• API or integration credentials where required.
• Customer workflow requirements.

The client is responsible for ensuring that information supplied to Airatech is accurate, lawful and authorised for use.

Clients should notify Airatech when important business information changes so that the relevant AI knowledge base or automation can be updated where required.

Third-Party Platforms & Integrations

Airatech solutions may rely on third-party software, cloud services, APIs and platforms.

These may include:

• AI model providers.
• Chatbot platforms.
• Email marketing providers.
• Google services.
• WordPress and website platforms.
• CRM platforms.
• Automation platforms.
• Cloud hosting services.
• Social media platforms.
• Communication tools.

Third-party services operate under their own terms, pricing, availability, privacy practices and technical limitations.

Airatech is not responsible for outages, policy changes, API changes, pricing changes, restrictions or service termination imposed by third-party providers.

Where a third-party service becomes unavailable or materially changes, Airatech may recommend an alternative platform or modify the workflow where reasonably possible.

Fees & Payment

Fees for Airatech services will be stated in the relevant quotation, proposal, invoice, order form or service agreement.

Fees may include:

• Initial setup or onboarding fees.
• Monthly subscription fees.
• Custom development or integration charges.
• Additional usage charges.
• Maintenance or support charges.
• Third-party subscription or platform costs.

Unless otherwise stated, invoices must be paid within the payment period specified on the invoice.

Airatech may suspend services where invoices remain unpaid after the agreed payment period.

Subscriptions & Service Period

Some Airatech services are provided on a recurring subscription basis.

Subscription periods, minimum commitments, renewal terms and cancellation requirements will be specified in the relevant proposal or service agreement.

Where a monthly subscription includes usage limits, additional charges or restrictions may apply when the agreed limits are exceeded.

Usage limits may relate to factors such as:

• AI conversations.
• AI model usage.
• Email volume.
• Number of workflows.
• Number of websites or brands.
• Content volume.
• Storage or database usage.

Content Generation & Client Approval

Where Airatech assists with articles, website content, social media content, email content or other marketing materials, the workflow may include human approval before publication.

Where the client authorises automatic publishing, the client acknowledges that AI-generated output may occasionally require correction or adjustment.

The client remains responsible for reviewing content where accuracy, compliance, professional standards or regulatory obligations are particularly important.

Airatech may pause automated publishing where an issue is identified that could materially affect accuracy, security or client reputation.

Intellectual Property

Client Materials

The client retains ownership of its existing trademarks, logos, documents, website content, business data and other materials supplied to Airatech.

Airatech Technology & Systems

Airatech retains ownership of its underlying methods, workflow designs, templates, prompts, automation logic, system architecture, integration methods, documentation, processes and reusable technology developed independently of a specific client.

Client-Specific Deliverables

Ownership or licence rights relating to custom-built deliverables will depend on the scope agreed in the relevant proposal or service agreement.

Data & Privacy

Personal information handled through Airatech services is subject to our Privacy Policy and any additional data processing arrangements agreed with the client.

Clients remain responsible for ensuring that they have appropriate authority, notices and permissions to collect and process personal information through their websites, forms, chatbots, marketing campaigns and other business systems.

Further information is available in our Privacy Policy .

Confidentiality

Each party should take reasonable steps to protect confidential business information received from the other party.

Confidential information may include:

• Internal business processes.
• Marketing strategies.
• Customer information.
• Business data.
• System credentials.
• Commercial information.
• Technical configurations.

Confidential information should not be disclosed to third parties except where reasonably necessary to provide the service, authorised by the other party or required by law.

Account Access & Security

Clients should maintain secure passwords, credentials and appropriate access controls for platforms connected to Airatech.

Clients should notify Airatech promptly if they believe that account credentials, API keys or connected systems have been compromised.

Airatech may temporarily disable or restrict an integration where a security concern is identified.

Service Availability

Airatech aims to provide reliable services but does not guarantee uninterrupted or error-free availability.

Services may occasionally be affected by:

• Maintenance.
• Software updates.
• Internet outages.
• Third-party platform outages.
• API failures.
• AI provider availability.
• Security incidents.
• Events outside our reasonable control.

Where practical, Airatech will take reasonable steps to restore affected workflows.

Prohibited Use

Airatech services must not be used for unlawful, fraudulent, abusive or harmful activities.

This includes using the service to:

• Violate applicable laws or regulations.
• Send unlawful or unauthorised communications.
• Mislead, impersonate or defraud others.
• Access systems or data without permission.
• Upload malicious software.
• Attempt to bypass security controls.
• Use personal data without appropriate authority.
• Generate or distribute unlawful content.

Airatech may suspend or terminate services where misuse is reasonably suspected.

Suspension & Termination

Either party may terminate services in accordance with the notice period or contract term specified in the relevant quotation or service agreement.

Airatech may suspend or terminate a service where:

• Payment remains overdue.
• The service is being misused.
• Security is materially compromised.
• The client breaches agreed terms.
• A third-party platform makes continued service technically impossible.
• Continued provision would breach applicable law.

Upon termination, access to certain Airatech-managed workflows, systems or integrations may be disabled.

Client-owned accounts and data remain subject to the terms of the relevant third-party platforms.

Disclaimer of Warranties

Airatech provides technology and automation services designed to support business operations.

We do not guarantee:

• Specific revenue or sales results.
• A specific number of leads.
• Guaranteed search engine rankings.
• Guaranteed customer conversions.
• Perfect AI accuracy.
• Continuous availability of third-party systems.
• That every task can be fully automated.

Business outcomes depend on multiple factors outside Airatech's control, including the client's products, pricing, market conditions, sales processes and customer behaviour.

Limitation of Liability

To the extent permitted by applicable law, Airatech will not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use our services.

This may include losses relating to:

• Lost revenue.
• Lost business opportunities.
• Third-party platform failures.
• AI-generated inaccuracies.
• Loss of data caused by third-party systems.
• Unauthorised use resulting from compromised client credentials.

Any specific limitation or liability cap applicable to a commercial engagement may also be stated in the relevant service agreement.

Client Indemnity

To the extent permitted by law, the client is responsible for claims or losses arising from materials, instructions or data supplied by the client where those materials infringe third-party rights, violate applicable law or were provided without appropriate authority.

Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute arising from these Terms or Airatech services should first be addressed through good-faith discussion between the parties.

Where a dispute cannot be resolved amicably, it will be subject to the applicable laws and jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.

Changes to These Terms

Airatech may update these Terms & Conditions from time to time to reflect changes in our services, technology, business practices or legal requirements.

The latest version will be published on this page together with the date of the most recent update.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us.