Turn your website into an AI-powered customer engagement channel.
Aira AI Chatbot helps businesses respond to common enquiries, explain products and services, capture potential customers and connect conversations with your lead management and follow-up workflow.
Connect customer conversations with real business workflows.
Your website should do more than display information.
A potential customer may visit your website at any time. They may want to know your pricing, available services, operating hours, location or whether your business can solve their specific problem.
When there is no one available to respond, that visitor may simply leave and contact another business.
Aira AI Chatbot gives your website an intelligent first point of contact that can answer approved questions, guide visitors, collect enquiry details and trigger the next step in your customer journey.
Designed around customer enquiries and real business actions.
The chatbot can be configured based on your company information, services, FAQs and business workflow.
Answer Customer Questions
Respond to frequently asked questions about your business, services, products, location, operating hours and other approved information.
Understand Your Business
Build a customised knowledge base using your website, company information, FAQs, documents and approved content.
Capture Leads
Collect customer details such as name, phone number, email address and service requirements during the conversation.
Qualify Enquiries
Ask relevant questions to help identify the customer's needs before sending the enquiry to your sales or support team.
Connect to Your Database
Send selected lead information into Google Sheets, CRM systems or other connected databases where supported.
Trigger the Next Action
Start an email follow-up, notify your team, request an appointment or transfer the conversation to a human.
From website conversation to business action.
Aira does not need to stop after answering a question. The conversation can become part of a wider customer engagement and lead management workflow.
Visitor starts a conversation
A customer asks about your service, product or business.
Aira responds
The AI uses your approved business knowledge to provide relevant information.
Lead information is collected
Aira can request contact details and relevant information based on your lead qualification flow.
The next workflow begins
Save the lead, notify your team, trigger an email sequence or hand the customer over to a person.
A conversation should not disappear when the chat window closes.
Selected information collected by Aira can be connected with the systems your business uses to manage enquiries and follow-up.
- ✓ Capture customer name, email, phone number and requirements.
- ✓ Save lead information into Google Sheets or a connected CRM.
- ✓ Categorise enquiries based on the workflow configured for your business.
- ✓ Notify sales or administrative staff when a new enquiry is received.
- ✓ Trigger approved email follow-up or customer nurturing workflows.
- ✓ Keep the human team involved when important decisions are required.
Different businesses. Different conversations.
The questions Aira asks and the actions it performs can be adapted around the type of business and customer journey.
Service Businesses
Ask about service requirements, location, project type and contact details before notifying the sales team.
Education
Answer questions about programmes, fees, schedules and intake before capturing student or parent enquiries.
Professional Services
Provide approved general information, collect enquiry details and route customers to the appropriate person.
Clinics & Healthcare
Assist with non-clinical information such as services, operating hours and appointment enquiry procedures.
AI handles the repetitive questions. Your team handles what matters.
Aira is not designed to remove people from important customer conversations. It can handle repetitive first-line enquiries and collect useful information before a staff member takes over.
For sensitive, complex or high-value conversations, the workflow can be configured to direct the customer to your human team.
Turn more website conversations into organised business opportunities.
Book a demo and we’ll show you how Aira AI Chatbot can be configured around your website, customer enquiries, lead management and follow-up workflow.
Book a Demo →