Privacy Policy

About This Privacy Policy

This Privacy Policy applies to personal information collected through airatech.my and through our business interactions, including enquiries, demo requests, AI chatbot interactions, lead forms, email communications and services provided by Airatech.

We aim to handle personal data responsibly and in accordance with applicable data protection requirements in Malaysia, including the Personal Data Protection Act 2010 and applicable amendments.

Information We May Collect

Depending on how you interact with Airatech, we may collect information including:

• Your name.
• Email address.
• Telephone or WhatsApp number.
• Company name and business information.
• Job title or role.
• Service or automation requirements.
• Messages and information submitted through contact forms.
• Information submitted through an AI chatbot.
• Demo booking or appointment information.
• Lead and enquiry information.
• Communication records with our team.
• Website usage and technical information such as IP address, browser type and device information.
• Other information you voluntarily provide to us.

How We Collect Information

Personal information may be collected when you:

• Visit airatech.my.
• Submit a contact form.
• Request or book a demo.
• Interact with an AI chatbot.
• Contact us through WhatsApp, email or telephone.
• Subscribe to marketing communications.
• Become a client of Airatech.
• Use an automation workflow configured by us.
• Provide information during onboarding or support.

Certain technical information may also be collected automatically through website analytics, cookies, server logs and similar technologies.

How We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries and requests.
• Providing information about our products and services.
• Arranging demonstrations, meetings or consultations.
• Providing and managing Airatech services.
• Configuring AI, chatbot and automation workflows.
• Managing client accounts and business relationships.
• Capturing, organising and routing business leads.
• Providing customer support.
• Sending transactional or service-related communications.
• Sending marketing communications where appropriate.
• Improving our website, systems and services.
• Monitoring security, misuse and technical performance.
• Maintaining records where reasonably required for business, legal or regulatory purposes.

Artificial Intelligence & Automated Processing

Some Airatech services may use artificial intelligence, large language models, AI agents, chatbots and automated workflows to assist with business activities.

Depending on the service configured, AI systems may be used to:

• Respond to general customer enquiries.
• Analyse or categorise enquiry information.
• Generate or assist with marketing content.
• Organise lead information.
• Identify an appropriate workflow or next action.
• Draft email or customer communications.
• Route information to human staff.

Information processed through an AI-enabled service may be transmitted to third-party technology providers involved in delivering the service, depending on the configuration agreed with the client.

Sharing Information With Service Providers

We may use third-party technology and service providers to operate our website and deliver Airatech services.

Depending on the service configuration, these may include:

• Cloud hosting and server providers.
• AI and language model providers.
• Chatbot platforms.
• Email marketing and delivery platforms.
• CRM and database providers.
• Automation and integration platforms.
• Google services such as Sheets, Analytics or Workspace.
• Website and WordPress service providers.
• Communication platforms.
• Analytics, security and monitoring providers.
• Professional advisers or service providers where necessary.

We do not sell personal information to advertisers. Information is shared only where reasonably required to provide a service, operate our business, fulfil an authorised instruction or comply with applicable law.

International Data Transfers

Some technology providers used by Airatech or our clients may operate infrastructure outside Malaysia. As a result, certain information may be processed or stored in another country.

Where cross-border processing is involved, we seek to use reputable service providers and appropriate safeguards in accordance with applicable data protection requirements.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, alteration or misuse.

These measures may include:

• Access controls and account permissions.
• Password and credential management.
• Secure connections where supported.
• Restricted access to client systems.
• Monitoring and backup procedures.
• Use of reputable third-party infrastructure providers.
• Review of integration and automation permissions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, meet legal obligations or protect legitimate business interests.

Retention periods may differ depending on the type of information, the service provided and the systems used. Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

Marketing Communications

Where appropriate, we may use your contact information to send information about Airatech services, updates, offers, educational content or relevant business communications.

You may request to stop receiving marketing communications at any time by using an available unsubscribe method or contacting us directly.

Service-related messages that are necessary for an existing client relationship may still be sent where appropriate.

Cookies & Website Analytics

Airatech.my may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure performance.

These technologies may collect information such as:

• IP address.
• Browser and device information.
• Pages visited.
• Time spent on the website.
• Referral information.
• General interaction data.

You may control certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.

Your Personal Data Rights

Subject to applicable law and any permitted exceptions, you may contact us regarding personal information that we hold about you.

Depending on the circumstances, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Update your contact information.
• Withdraw consent where processing relies on consent, subject to applicable limitations.
• Request that certain marketing communications stop.
• Raise questions or concerns regarding the processing of your information.

We may need to verify your identity before processing a request relating to personal information.

Children's Information

Airatech's website and business services are primarily intended for organisations and adult business users. We do not knowingly seek to collect personal information directly from children through our general business website.

Where an Airatech solution is implemented for an education or other organisation that may involve information relating to minors, additional controls, notices and client-specific requirements may be necessary.

Third-Party Websites & Services

Our website may contain links to third-party websites, applications or services. Their privacy practices are governed by their own policies and are not controlled by Airatech.

We encourage users to review the privacy policies of third-party services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or applicable requirements.

The latest version will be published on this page together with the updated effective date.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a request relating to personal data, you may contact us using the information below.